Billing Services

This department is where customers can come to pay their bill, set up new service or discontinue Benton Utilities services.  Along with the Comptroller, the work in this department is accomplished by a Cash Office Supervisor, several Cashiers/Customer Service Representatives, a Billing Specialist, a Supervisor of Outside Services, and servicemen.  This team works together daily, meeting the requirements of this department.

 

***The Billing Services Dept. Lobby is currently closed, but you are welcome to come through the drive thru or call us on the phone for assistance.***

Requirement to Establish New Service in your name

  1. Lease or Rental Agreement from landlord showing:  Service address, Start date, Name of occupant(s) over 18 years of age, Landlord’s mailing address, Landlord’s phone number, Landlord’s signature, and Tenant’s signature
  2. Valid English photo I.D. for all adults, such as: Driver’s license, I.D. card, military or medical or Passport
  3. Deposit is based on several factors: Good credit history for customer: $100 elec. & $50 water 3/4 or 5/8 meter.  Adverse credit history for customer: $200.00 electric & $100.00 water.  Additional Deposit will be added if account is paid late 3 consecutive times or 6 times in a 12 month period or if account is on the collections/shut-off list.
  4. Complete the Residential Credit Application.  It can be emailed to the address on the application or dropped off at our office.
  5. We will contact you as soon as it is processed in our office. 

Requirements for Establishing New Commercial Service

  1. Present approved privilege license
  2. If leasing building, provide copy of lease from owner.
  3. Photo ID
  4. Federal Tax ID# (not required for non-profit)
  5. Pay deposit.  (Call 501-776-5923 or come by Customer Service for a quote while waiting for approval of privilege license.)
  6. Complete the Commercial Credit Application.  It can emailed to the address on the application or dropped off at our office. 
  7. We will contact you as soon as it is processed in our office. 

Requirements for Transferring Service from one person to another

  1. Lease or Rental Agreement from landlord showing: Service address, Start date, Name of occupant(s) over 18 years of age, Landlord’s mailing address, Landlord’s phone number, Landlord’s signature, and Tenant’s signature
  2. Valid English photo I.D. for all adults, such as: Driver’s license, I.D. card, military or medical or Passport
  3. Deposit is based on several factors: Good credit history for customer: $100 elec. & $50 water 3/4 or 5/8 meter. Adverse credit history for customer: $200.00 electric & $100.00 water. Additional Deposit will be added if account is paid late 3 consecutive times or 6 times in a 12 month period or if account is on the collections/shut-off list.
  4. Complete the Transfer Application. It can be emailed to the address on the application or dropped off at our office.
  5. We will contact you as soon as it is processed in our office.

Benton Utilities | 1827 Dale Avenue | Benton, AR 72015

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