Benton Utilities Customer Services Process during Pandemic

As we proceed through these uncertain times related to COVID-19, our goals include providing safe and efficient services to our community, neighbors, families and friends, while working with our customers affected by the continuing impacts of the coronavirus. To assist in meeting this goal and in an effort to comply with recommendations set forth by the Centers for Disease Control, we have instituted a few measures to reduce contact and allow for social distancing. However, in making these adjustments, we ask for patience to make this work for all involved.

If you are dropping off a payment, it would be very helpful if customers could have their statement stub and payment in the return envelopes with the flap tucked in. Please, DO NOT SEAL BY LICKING THE ENVELOPE. We are also currently taking credit card payments via the phone at this time, just call us at 501-776-5923, and we will assist you as quickly as possible.

If you are wanting to establish new service with Benton Utilities, and have web access, please visit There, you will find the information and forms you can download to establish services with Benton Utilities. You will need to provide the items listed, as well as the completed application to expedite the process as much as possible. This information can be faxed to: 501-776-5918 or emailed to: [email protected]. If you do not have access to the internet, please call us at 501-776-5923, and our customer service representatives will fill out the form with you and process your services that way.

Again, we ask for your patience during this time.

Benton Utilities | 1827 Dale Avenue | Benton, AR 72015

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