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Benton Utilities Response to COVID-19
In response to COVID-19, we are focusing on what is most important: our customers, our employees and our commitment to provide electric, water and wastewater services.
To help keep this focus, we are implementing several proactive measures including closing our facilities to the public. Beginning Friday, March 20, all facilities will be closed to customers until further notice. These are unprecedented steps, but the evolving situation demands we respond proactively to protect our community and our critical facilities.
We will continue to be available via phone for support, and our drive-thru will remain open. If you usually visit our office to pay your bill, please utilize the drive-thru or payment dropbox. In addition, we have multiple online and phone options. As always, our customer care team is ready to help at 776-5923. If you need to transfer or set up services, you can download the necessary documents here: www.bentonutilities.com/billing-services and fax or email this information to us, and we will reach back out to you via phone.
Powering this community is what we do. You rely on us for reliable electric, water and wastewater services. With all the uncertainty surrounding COVID-19, we want to assure you we are doing everything necessary to continue providing the vital services our community depends on every day.
Our leadership team is in constant contact with elected, health and industry officials while closely monitoring the ongoing COVID-19 situation. We will continue to provide updates as new information becomes available and/or needs arise.
We appreciate your patience and support and remain proud to be your hometown electric, water and wastewater utility.