This department is where customers can come to pay their bill, set up new service or discontinue Benton Utilities services.  Along with the Comptroller, the work in this department is accomplished by a Cash Office Supervisor, several Cashiers/Customer Service Representatives, a Billing Specialist, a Supervisor of Outside Services, and servicemen.  This team works together daily, meeting the requirements of this department.

Requirement to Establish New Service in your name

1. Lease or Rental Agreement from landlord showing:  Service address, Start date, Name of occupant(s) over 18 years of age, Landlord’s mailing address, Landlord’s phone number, Landlord’s signature, and Tenant’s signature.  Proof of ownership (with name and address listed), if you are purchasing a home.  
2. Valid English photo I.D. for all adults, such as: Driver’s license, I.D. card, military or medical or Passport
3. Deposit is based on several factors: Good credit history for customer: $100 elec. & $50 water 3/4 or 5/8 meter.  Adverse credit history for customer: $200.00 electric & $100.00 water.  Additional Deposit will be added if account is paid late 3 consecutive times or 6 times in a 12 month period or if account is on the collections/shut-off list.
4. Complete the Residential Credit Application.  You can print, complete and bring the Residential Credit Application with you or fill it out in our office.  

Requirements for Establishing New Commercial Service

1. Present approved privilege license
2. If leasing building, provide copy of lease from owner, or if purchasing, you will need proof of ownership.
3. Photo ID
4. Federal Tax ID# (not required for non-profit)
5. Pay deposit.  (Call 501-776-5930 or come by Customer Service for a quote while waiting for approval of privilege license.)
6. Complete the Commercial Credit Application.  You can print, complete and bring the Residential Credit Application with you or fill it out in our office.

Requirements for Transferring Service from one person to another

1. Lease or Rental Agreement from landlord showing: Service address, Start date, Name of occupant(s) over 18 years of age, Landlord’s mailing address, Landlord’s phone number, Landlord’s signature, and Tenant’s signature, and if purchasing, you must provide proof of ownership.
2. Valid English photo I.D. for all adults, such as: Driver’s license, I.D. card, military or medical or Passport
3.  Deposit information: Good credit history: $100 electric deposit and $50 water deposit. Adverse credit history: $200 electric deposit and $100 water deposit.
4. Complete the application online Transfer Application or call our office to discuss other available options. (501-776-5930).

Disconnect Form

If you are wanting to disconnect services with us please fill out the form attached. Service Disconnect Request

To sign up for Automatic Bank Draft, fill out the online form: Automatic Bank Draft Form