Breaking News

***The Billing Services Dept. Lobby is currently closed, but you are welcome to come through the drive thru or call us on the phone for assistance.***

After being closed in response to the COVID-19 pandemic for almost two months, the Benton Utilities Customer Services Office is re-opening their doors to customers again starting today. In an effort to better accommodate those customers who need to visit us in person to establish service or open a new account, we will allow two customers at a time inside our facilities. We ask that each customer practice their social distancing while inside, utilize masks and gloves if possible and apply hand sanitizer upon arrival and departure of our facilities.

As we proceed through these uncertain times related to COVID-19, our goals include providing safe and efficient services to our community, neighbors, families and friends, while working with our customers affected by the continuing impacts of the coronavirus. To assist in meeting this goal and in an effort to comply with recommendations set forth by the Centers for Disease Control, we have instituted a few measures to reduce contact and allow for social distancing. However, in making these adjustments, we ask for patience to make this work for all involved.

In response to COVID-19, we are focusing on what is most important: our customers, our employees and our commitment to provide electric, water and wastewater services.

To help keep this focus, we are implementing several proactive measures including closing our facilities to the public. Beginning Friday, March 20, all facilities will be closed to customers until further notice. These are unprecedented steps, but the evolving situation demands we respond proactively to protect our community and our critical facilities.

Benton Utilities would like to notify residents and businesses in our area of a scam going on. An unknown company is calling, texting and emailing utility customers identifying themselves as a Benton Utilities employee demanding payment or be shut off.  If the caller gives a number, it may be a toll free number for a utility service provider in another state.  This establishment is not in any way affiliated with the City of Benton or Benton Utilities. 

The Benton Public Utilities Commission is currently accepting resumes from citizens interested in serving on the Share Board.  This committee member will be appointed to fill a vacancy which will expire on December 31, 2019.  The Share Board Committee, independently of Benton Utilities has responsibility to determine which applicants receive assistance through the Share Program.  There is no salary with the position but expenses incurred in regard to the Share

Benton Utilites Offices will be closed from 11:00 AM - 1:00 PM, Wednesday, December 18, 2019 for our Annual Employee Appreciation and Christmas Party


This is to notify you that early Wednesday, May 29, 2019, the Benton Utilities Water Distribution Crew was notified a 6” Water Main was broken at the intersection of Montclair and Princeton.   The crew has worked approx. the last 8 hours to make the necessary repairs.

The Benton Utilities Water Dept. will be working in the area of Cole Drive & Spurlock for the next 6-8 weeks. Crews will be replacing an existing 2" galvanized water main that's been in service for approx. 60 years. We will be installing about 2,000 feet of new 6" PVC water main, new service lines to the meters, boxes and possibly some meters. Along with the upgrade for your domestic water service, crews will also install some much needed fire hydrants. Currently, the only fire hydrant in the area is located on Edison Avenue. Construction is projected to start on May 6, 2019.


Benton Utilities | 1827 Dale Avenue | Benton, AR 72015

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