Breaking News

2/25 09:30a.m. water update - At this time, we are please to announce the lifting of the conservation request.  It will continue to help us if we follow the previous time periods for heavy use, but we're glad to say that we are back to normal operating capacity.  We continue to have leaks but they will have isolated effects and not system-wide effects.  We offer our SINCERE appreciation for all of you, and please let us know if your water service is not back to "normal".  Boil Order is still in affect.  Thank you, all, so much!

Great news this morning! Due to your continued help, we are now able to begin phasing out of the conservation status. The conservation status still applies to the follow time periods.
5p.m. till 9p.m. (highest demand period)
6a.m. till 10a.m.
“We want to thank everyone for conserving water during the current situation. The latest reports from the City of Benton, City of Haskell and Southwest Water Users Association is that while the systems are not at full capacity things are continuing to improve.
Our water plant continues to run at 100%.
Throughout the night, we progressed with filling our system and were able to get some water into a few of our tanks.
The morning demand for water used what was in the tanks, but is now subsiding.
We expect to gain a little storage before the evening demand of our users, and continue to pump water to the higher elevations of the city.

Loss of system pressure has resulted in the boil order being issued for all Benton Utilities customers.   The crews have worked are continuing to work to make sure your water pressure is restored to normal.  This service interruption and loss of normal pressure requires the water department to issue a precautionary boil order per Arkansas Dept. of Health Regulations. The Health Dept. requires this order to be issued because of the possibility of contaminated water entering the distributions system as the result of the line compromise and complete loss of normal system pressure.  

02/18/21 2:14 p.m.
Precautionary Boil Water Notice Issued:
Due to an automobile accident involving a fire hydrant, and the resulting reduction and partial loss of system pressure, Benton Utilities is issuing a Precautionary Boil Water Notice effective immediately for the following areas of Benton: All areas south of Carpenter Street and Mi

2/18/21, 11:39 a.m. - Customers should start noticing pressure returning to normal over the next hour or so. It is just going to take a while to recharge the all mains and services that were drained. The crew has isolated the problem which was a vehicle versus fire hydrant hit and run accident at the intersection of S. East & Willow St. They will be working over the next 3-4 hours to make the necessary repairs to the fire hydrant then they will reverse the isolation and all pressure should be back 100% to normal.

Over the next 6 to 8 weeks, the Benton Utilities Water Distribution Department crews will be working in the area of North Lakeview, Donald Circle and Eldonwood.  They are replacing the existing 2” galvanized water main with a new 6” pvc main along with new service lines to the meters.  All of the work will be in front of the houses in the street and street right of way.  Customers services will only be out, when we are reconnecting their new service line to the new main which should take less than 30 minutes.  The main upgrade and service replacements will

Benton Utilities advertised and accepted bids this summer for water system improvements.  We plan to budget approx. $500,000 per year for water utility replacement and upgrades each year for the next five years.  Coakley Company of Hot Springs was the low bidder and awarded the contract.  This company has completed several projects in our area over the years and has always proved to be a good contractor. 

Benton Utilities wants to notify residents and businesses in our area of a scam going on. An unknown company is calling, texting & emailing utility customers identifying themselves as your electric company requesting payment or be shut off. The most recent call we were made aware of was from 501-266-####. If the caller gives a number, it may be a toll free number for a utility service provider in another state. This establishment is not in any way affiliated with the City of Benton nor Benton Utilities.


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